JOB SUMMARY:
Provide Level 1 and Level 2 help desk support to in-house users and assist with Marketing Department functions.

ESSENTIAL FUNCTIONS:
*  Install, configure and maintain the organization's LAN servers, workstations and peripherals (i.e. printers, scanners, PDA's)
*  Schedule and perform regular updates and maintenance (i.e. patches, clean-up, audits)
*  Analyze systems for upgrade and replacement
*  Ensure security measures for corporate data, proprietary information and intellectual property
*  Enter customer data and verify for accuracy
*  Establish priorities for technical standards and procedures using TicketMaster Archtics database
*  Ensure system-wide storage quotas are accommodated
*  Test software prior to roll-out

OTHER DUTIES/RESPONSIBILITIES:
*  Perform asset management and inventory of all computer systems
*  Relocate employee equipment as necessary
*  Provide technology plans in relation to anticipated business growth
*  Train new employees on current systems; train all employees on new systems
*  Maintain schedule for shared IT resources (laptops, projectors, cameras, etc.)
*  Other duties as assigned

MINIMUM QUALIFICATIONS:
Bachelor's degree or equivalent and 2-3 years of technical support experience; sports environment experience is a plus

TIME FRAME:
Resumes are currently being accepted for this position

SKILLS & ABILITIES:
*  Familiarity of installation and maintenance of Windows XP, MS Office, Peachtree Accounting, Anti-virus, Firewall and Anti-spyware applications
*  Knowledge and experience in working with large databases and ability to create user-friendly reports
*  Strong analytical, troubleshooting and problem resolution skills
*  Strong organization and documentation skills with an attention to detail
*  Ability to work independently as well as collaboratively with little supervision
*  Ability to move heavy desktop equipment
*  Understanding of Internet-related technologies and technical standards
*  Proficiency in Adobe Photoshop, InDesign, Illustrator, HTML, audio/video encoding is a plus
*  Ability to work up to 14 hours per day and up to 100 hours per week during peak periods

COMPENSATION:
Salary commensurate with experience, plus commission and bonus structure
Benefits include paid vacation, 401(k) plan (upon eligibility) and health insurance

HOW TO APPLY:
Please e-mail cover letter and resume to Office Manager Julie Fischer @ jobs@IndyIndians.com

FOR A FULL JOB DESCRIPTION (PDF):
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